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Issue name (what was the issue about)?
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Test
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Reported via: (how was the issue reported?
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Test
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Issue details:
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Test
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Who was the client (guest)?
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Test
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In date
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06/01/2024
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Number of nights
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3
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Address booked?
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KP 7
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Is booking and staying address same?
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Yes
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Was check-in instruction sent?
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Yes
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If yes, give the details.
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Test
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Who was responsible for check-in?
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Test
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Did someone tried to resolve the issue?
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Test
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How was it communicated with the guest?
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- Phone
- Email
- Chant with booking app
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Details of the persons who involved on it.
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Test
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Was the guest aware abou the situation beforehand?
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Yes
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Explain the awareness
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Test
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Who was responsible to make the guest aware?
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Test
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Did you follow up the guest after check out?
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Yes
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Describe the follow up conversation in detail.
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Test
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Responsible person in follow up.
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Test
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Is the issue resolved now?
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Yes
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What needs to be done, or was done to resolve this issue?
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Test
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Who resolved this issue? responsible person(s)
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Test
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What needs to be improved or improved to avoid this issue for future?
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Test
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This report is prepared by:
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Test
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