Reservation Terms and Conditions
General – Non-refundable means if guests cancel the booking, the amount paid will be non-refundable.
ACCOMMODATION TERMS & CONDITIONS (T & C applies to your booking)
Subject to availability. By booking and making payment, you agree to the following terms and conditions.
Booking
Reservations are subject to availability and actual pricing at the time of booking
All quotes are valid for 24hrs only. Any verbal quote given is an estimate only of price, which will be subject to written advice on confirmation of reservation.
All accommodation bookings must be guaranteed at the time of reservation by provision of Valid Credit Card details
By providing valid credit card details, you warrant that you have the authority to use the credit card and you authorise The Kaban Power to charge the cost of your booking in the case of cancellation or no-show penalties as detailed below.
Payment in full at the time of booking
All reservations will be confirmed by email
Refunds
Refund policies apply as per the booking you made. The following options are available.
All bookings will be general – Non-refundable unless specified.
Check-in and check-out
The standard check-in time is 3.00 pm. The name of the booking (or nominee) must be the person checking in.
Standard check-out time by 10.00 am.
For guaranteed arrival prior to Standard check-in time, a room must be reserved from the previous night and therefore includes an additional nightly charge unless agreed otherwise.
Late check out after 10.00am will incur the full rate of one (1) nights’ accommodation unless paid agreed hourly rate.
Please notify in the event of late arrival. Arrivals will only be accepted when the Hotel is open for trade.
Party Policy Zero tolerance party policy.
In the interest of quiet enjoyment and respect for all guests at the motel, a no-party policy applies to all guests staying at the property.
Guests are expected to be respectful of other guests at all times and to be quiet between 9 pm-7 am.
No group congregations in individual guest rooms is permitted or tolerated. Immediate eviction with no refund applies to any breaches of this policy.
Cooking & Fire:
Cooking in guest rooms is strictly forbidden by Health Authorities
Fees for additional cleaning may apply should guest cook inside a guest room
Due to Fire regulations, Management must be aware of a number of guests in rooms
NO CANDLES OR OPEN FLAMES PERMITTED.
Should the Fire Alarm be activated, the cost of Emergency Services attending will be charged to the guest
Pets: Pets are not allowed. Unauthorised pets will cause cancellation of the policy, amount non-refundable and $600 penalty applies for breaching the condition. There will be an additional fee of $60 per night per pet.
The standard check-in time is 3.00 pm. The name of the booking (or nominee) must be the person checking in.
Standard check-out time by 10.00 am.
For guaranteed arrival before Standard check-in time, a room must be reserved from the previous night and therefore includes an additional nightly charge unless agreed otherwise.
Late check-out after 10.00 am will incur the full rate of one (1) night’s accommodation unless paid an agreed hourly rate.
Please notify us in the event of late arrival. Arrivals will only be accepted when the Hotel is open for trade.
In addition to the above, the room is only for sleeping and sitting. No other activities are permitted.
Additional costs or charges:
- All the prices mentioned in this policy are indicative only, it is not fixed and varies depending on circumstances such as season, number of people, type of room and current room price and demand on the market. All the additional facilities are subject to availability. Please confirm the pricing before deciding to stay longer.
- Early check-in or late check-out is subject to availability. Guest must request and get approval in writing from management before they stay additional time. Approved additional time will cost $15/hour -$75/hour per room. Clause 1 applies.
- Staying more than the allocated time, before check-in or past check-out is a breach of policy and will incur additional penalty. The penalty includes an hourly fee $40 hour hour per room to $160 per hour per room (clause 1 applies). Guests who breach the policies will be charged under damage claim and the claim may include, overstay, keyholding, cleaner waiting, maintenance tradies waiting, or any other damage or effect caused due to not checking out on time. Damage costs will be calculated as per the effect.
- Key locked out